Pelangi beach resort

This is for Francois GM of Pelangi Beach.

We have read some unsavoury reports about the state of the resort. One guy says that he visited it in February and was appalled with the resort and the service. Is this true? We are now unsure about going to Pelangi.

Pelangi beach resort

Belquis

I know you are asking Francois to address this, but I wanted to comment too. I spent 5 days at the Pelangi in a pool view room and loved it. As I understand it some rooms have not been refurbished (some standard rooms?). This might make the difference whether people speak positively or not about their rooms. I loved our room and the resort - the gardens are stunning and the staff are unfailingly friendly and courteous. Service in my experience was great. I can%26#39;t understand why someone would have written so negatively about it. Some people have expectations and standards that are unreasonable and impossible to meet. This is their problem, not the Pelangi%26#39;s. Go with the majority of reports, not the occasional negative one.

Pelangi beach resort

Agree totally with Bayes. The resort is stunning and so peaceful. Try it. We stayed in Oct 05 but made a special day trip from our holiday in Penang in Oct 06 to see Pelangi again and both wished we had stayed there again.

Dear Belquis,

We are surely not perfect bu twe try to please and exceed allour guests expectations, a difficult task but pleasurable one when we succeed :))

I would like to thanks Bayes and Ash86 for their kind comments, it is always wonderful to hear nice comments from our guests.

If you may need any clarification, please do let me know.

Sincerely

Francois

Hi

Isn%26#39;t it obvious what answer you will get when you are asking the question to the GM of the place :-)

I stayed there in March last year and I was happy with the service, facility, room etc. The only thing that I was not happy about was the beach but that has nothing to do with the resort :-)

Regards

Gard

gardkarlsen@hotmail.com

Dear B, go to Pelangi, the prat who complained , also complained a bout the fat not being cut from his meat, next time he should take his mum with him . The Pelangi is great and the service is 2nd to none, although we have never met Francois, I am sure he is up there with the rest of the staff in so much as you will not meet more friendly individuals. We have been twice and would not hesitate to go again .

Have a great time

Jamie and Suzanne

PS is it your first time to Asia?

You can%26#39;t please all the people all the time. I think Francois does his best to cater for the needs of his guests.

We are not talking about a budget hotel here, the Pelamgiis one of the top resorts on Langkawi. All the top end resorts have european management and they are well aware of expectations.

Should read .....

Pelangi is one of the top resorts on Langkawi.

Gard,

Maybe you are like some others and travelled to many places and expectations are very high, I know you roughed it in S. America, perhaps you thought Pelangi was to expensive in Asia after Thailand !

We stayed at the Pelangi 2 years ago %26amp; enjoyed it. We did think about staying at the Datai or Four Seasons but decided on the Pelangi because of it%26#39;s location %26amp; I was glad we did as we don%26#39;t like too isolated resorts %26amp; like to be within walking distance of restaurants.

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